SUPPORT · HELP CENTER
Frequently asked questions.
Shipping across Canada and to the United States, Japan, Singapore and Israel. Answers on duties, chocolate molds, tempering machines, financing and wholesale. Our team replies within 24 hours, Monday to Friday.
Shipping & delivery
Yes. Zucchero Canada ships to every province and territory from our warehouse in Calgary, Alberta. Molds, tools, packaging, books, colorants, decorations, transfer sheets and pastry ingredients ship free to most of Canada when they add up to $300 CAD or more (territories and remote areas excluded). Machines, chocolate, cacao, flour and bulk cases of stand-up pouches ship at the live carrier rate shown at checkout, calculated by weight and destination, as do a few other heavy or bulky items marked on their product page. Local pickup in Calgary is free. See our Shipping Policy for full details.
Molds, pastry and chocolate tools, packaging, baking mats, books, machine parts and accessories, colorants, decorations, transfer sheets and stencils, and pastry ingredients. When these add up to $300 CAD or more in one order, they ship free within most of Canada. A few heavy or bulky items, such as bulk cases of stand-up pouches, are excluded; their product page says they ship at carrier rates. See our Shipping Policy for the full list.
Machines, chocolate, cacao, cocoa butter, cocoa powder, flour, bulk cases of stand-up pouches and a few other heavy or bulky items marked on their product page aren't eligible for free shipping. They ship separately at the real carrier rate shown at checkout. Your other items still ship free when they add up to $300 CAD or more (territories and remote areas excluded).
Yes. Orders over $500 CAD get 5% off automatically, and free shipping still applies to eligible items over $300. The 5% is calculated per order, so if you split an order, each part is checked separately.
In-stock orders are picked and packed in our Canadian warehouse within one to two business days, and the courier normally collects within 24 hours. Delivery inside Canada usually takes 1 to 7 business days depending on the service you choose at checkout. Special-order items ship from the manufacturer in Europe and show their lead time on the product page. Tracking is emailed as soon as your label is scanned.
Yes. Polycarbonate chocolate molds, silicone molds, pastry rings, tools, transfer sheets and machine parts ship to the United States, Japan, Singapore and Israel at live courier rates. U.S. orders ship DDP, which means estimated duties and import fees are calculated and collected at checkout, so there is nothing extra to pay when the parcel arrives.
Because it is the cheapest way for you to get the product. Every parcel that crosses a border carries fixed costs that do not shrink with the size of the order: the customs entry, the broker's fee and government processing fees cost roughly the same whether the box holds one mold or fifteen. On a very small order those fixed fees can exceed the value of the items inside.
The minimums by destination are: United States $75 USD (usually two or three molds), Japan and Singapore $150 USD, Israel ₪550. Canada has no minimum — order a single item whenever you like.
Your cart shows exactly how much is left to reach the minimum, and the number updates as you add items. Splitting an order into two shipments means paying the customs entry and the brokerage fee twice, so adding one more piece almost always costs less than ordering again next month. If you need a single item urgently and cannot reach the minimum, email sales@zuccherocanada.ca and we will find a way to help.
No. Food and ingredients ship within Canada only. This covers couverture chocolate, cocoa and cocoa powder, cocoa butter, cacao beans and nibs, French flour, food colours, sprays and cocoa butter transfer sheets. Food import rules differ in every country, so we keep ingredient sales domestic rather than risk a shipment being held at the border. Equipment, molds, tools and machine parts are available internationally.
It depends on the destination. United States orders ship DDP, so duties and import fees are collected at checkout and nothing is owed on delivery. Orders to Japan, Singapore and Israel ship DAP, so the recipient pays any duties, import taxes and carrier brokerage fees when the parcel arrives, at the rates set by that country's customs authority. Japan generally exempts shipments valued at 10,000 JPY or less, Singapore applies 9% GST above S$400, and Israel applies 18% VAT above USD 75.
Every shipment moves under the carrier's standard liability, which is a compensation cap rather than an insurance policy. Most parcel services include up to $100 of carrier liability per package at no extra charge; some economy services include none. Freight and air shipments are capped differently — roughly $30/kg by air and $11/kg by road, or the declared value if lower.
We follow each carrier's terms and conditions. Carriers do not cover food or ingredients, so those items travel without coverage. Carrier liability only applies if damage is noted at the time of delivery, so inspect your shipment before signing for it.
Tabletop machines ship by courier within Canada, and the live rate is shown at checkout by weight and destination. Larger machines that travel on a pallet are quoted by freight: email sales@zuccherocanada.ca or call +1 (877) 741-8251 and we reply within two business days with the delivered cost. Outside Canada, machines and refrigeration are quoted per order because freight, duties and customs clearance from the manufacturer in Europe vary by model and destination — use the Request a quote button on any machine page.
Yes. Once your order ships you receive a tracking number by email, and you can also log into your account on our website to view order status and tracking information.
Chocolate molds, machines & equipment
Polycarbonate molds are used for chocolate work because the rigid, highly polished cavity is what produces the glossy, snappy finish chocolatiers want, and they last for thousands of cycles. Silicone molds are flexible and are used for frozen desserts, mousses, entremets and baked goods, where easy release matters more than shine. Most professional pastry kitchens use both. Our complete chocolate mold guide compares every type we carry.
Zucchero Canada is a distributor of professional European chocolate and pastry brands: Chocolate World from Belgium, Pavoni Italia, Martellato, Mol d'Art, FBM Boscolo, Pomati, Bilait and Foricher flour from France. We supply chocolatiers, bakeries, restaurants, hotels and bean-to-bar makers across Canada.
It depends on the model, and the voltage is listed on every machine page. Our machines are built in Europe and CE marked. Machines we order for Canada are configured for 60 Hz at 120 V, 208 V or 240 V single phase, or 208 V three phase.
Before commercial use, most Canadian jurisdictions require a field evaluation to CSA SPE-1000 by an accredited body such as Intertek. We coordinate that inspection on request; it is quoted by the hour and billed to the customer. Installation, the dedicated circuit and permits are done by your licensed electrician and are not included. If a page shows a different voltage or a 50 Hz-only rating, ask us before ordering.
It depends on how much chocolate you temper per day and whether you mold, enrobe or both. A tabletop machine of 6 to 16 kg suits a small chocolate shop or a pastry kitchen adding bonbons, while continuous machines with a vibrating table or an enrobing line suit daily production. Our machine selector walks through capacity, footprint and power, and the payback calculator shows how quickly a machine pays for itself.
Yes. We stock and order genuine wear parts for the machines we sell — cutting frames and wires, bowls, pedals, discs and other pieces that wear with use. If you bought your machine from Zucchero Canada you get 15% off those parts for as long as you own it, while the program is offered; the code is emailed with your machine. Most parts are ordered from the manufacturer for you and we confirm the lead time by email within 2 business days. Parts ship to Canada, the United States, Japan, Singapore and Israel at live courier rates.
Some do. Chef signature molds from Pavoni and Chocolate World often include a QR code or documentation linking to the chef's own recipes and techniques. Check the individual product page for details.
For commercial accounts interested in cacao beans, couverture chocolate or specialty ingredients, contact us to discuss samples and evaluation quantities.
Ordering, payment & financing
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal. Business customers can also apply for equipment financing.
Yes. Zucchero Canada works with EconoLease so chocolatiers, bakeries and pastry shops can spread the cost of tempering machines, melters, enrobing lines and bean-to-bar equipment over time instead of paying upfront. Details are on our Financing page.
Yes. We work with pastry schools, multi-location bakeries, hotels, restaurants and distributors. Apply for a Wholesale Account for tiered pricing and a dedicated account manager, or email sales@zuccherocanada.ca.
Returns & refunds
We accept returns on most products within 30 days, unopened and in their original packaging. Food products, ingredients and opened items are non-returnable for food safety reasons. Special-order machines cannot be cancelled or returned once the order has been placed with the manufacturer, except for defects covered by warranty. Full terms are in our Return Policy.
Once the order has been placed with the manufacturer, special-order machines cannot be cancelled or returned except for defects covered by warranty. Returns on in-stock equipment may be subject to a restocking fee and must be approved in advance by our team.
Email sales@zuccherocanada.ca with photos of the damage and the packaging, and we will arrange a replacement or refund. Report visible damage, a missing box or a shipment that did not arrive within 24 hours of delivery, and concealed damage you could not see at delivery within 5 calendar days; for food and perishable orders, report any problem within 24 hours. Keep the packaging and the item exactly as received until the claim is resolved. Note any visible damage with the driver before signing, because carrier claims are rejected when a shipment is accepted without that notation.
About Zucchero Canada
Zucchero Canada operates from Calgary, Alberta, and is the operating brand of Canada Cacao Company Inc. We sell online across Canada with free local pickup in Calgary. For in-person visits, contact us first to arrange a time.
Yes. Everything we carry is professional grade equipment used daily by chocolatiers, bakeries, restaurants, hotels, pastry schools and bean-to-bar makers. Home bakers are welcome and buy from us regularly.
Yes. We offer dedicated support for chocolatiers, bakeries, restaurants, hotels, bean-to-bar makers and retail shops. Apply for a Wholesale Account to access tiered pricing and dedicated account management.
Email sales@zuccherocanada.ca, call +1 (587) 774-8873 or toll-free +1 (877) 741-8251, Monday to Friday. We reply to quote requests within two business days.
Still have questions?
Reach our team by email at sales@zuccherocanada.ca, by phone at +1 (587) 774-8873, or toll-free at +1 (877) 741-8251 — Monday to Friday. We reply within 24 hours.